Refund policy
Returns and exchanges
You have the right to cancel your purchase within 30 days of receiving the last item in your order (EU right of withdrawal). You can also cancel your order until it has been shipped.
A return fee is charged for returns. The amount for your country is listed in our Shipping policy. Shipping costs for the original delivery are not refunded on exchanges or returns.
To exchange for a different size, place a new order, write your new order number on the return slip and use the return label included in your package. Include the completed return form and pack the items in protective packaging.
For returns and exchanges from outside the EU, please contact customerservice@eivy.co for a freight slip.
Returns from the United States: Please contact customerservice@eivy.co for a return label. Customs duties and import taxes are non-refundable – they are paid to US customs when your order is shipped and cannot be recovered. If you return an item, you will be refunded the item price.
We accept returns within 30 days of delivery of the last item, provided that the items are unused, in original condition, in undamaged original packaging and with all tags attached.
Returned swimwear without the hygiene sticker will not be accepted, and no refund will be issued for items that are not accepted. Bad for you, us and the planet. Your returned item could be your best friend's next order from us – so treat our garments, your friends and Mother Earth the way you want to be treated yourself.
If a return requires additional handling, for example when more than 80% of an order containing more than 6 items is returned, or when items need to be repackaged, a handling fee of up to 20 € / 200 SEK will be deducted from the refund.
Refunds are issued to the same account or card used for the purchase as soon as we have received and approved the return. If you paid by Klarna invoice, you can pause the invoice while your return is on its way. The invoice will be cancelled or adjusted once the return has been received.
Always contact customerservice@eivy.co before returning or making a claim for a damaged or faulty product.
If you need to print our return information slip, click here.
In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).